Information Technology Enabled Services

Introduction and Meaning
Information Technology Enabled Services are also called as the web enabled services or the remote services or the Teleworking. The offering of the services from the remote locations with the help of the harnessing of the power of the Information Technology with the help of the telecommunications is referred to as the Information Technology Enabled Services. These services generally include the whole gamut of the operations by which the information technology for the improvement of the efficiency of an organization is exploited.

Information Technology Enabled Services, depending on the situation can also act as the business processes and the different services performed or provided from a location different from that of their users or the beneficiaries and are then delivered with the help of the information technology over the telecom networks. Information Technology Enabled Services at some stages acts as the avatar or a blessing for the various activities, like wise Information Technology Enabled Services acts as the ‘avatar’ of the business process outsourcing (BPO). In the BPO, complete transfer of the business process or the function to an external service provider takes place.

In the BPO, allover control is possessed by defining very clear service level agreements and the transfer of the ownership of the process to the service provider must be remembered.
Information Technology Enabled Services includes services like the following –

1. Animation
2. Business process outsourcing
3. Back office operations
4. Collection services
5. Customer care
6. Interaction services
7. Data digitization
8. Digital content development
9. Website services
10. Transcription services
11. Translation services
12. Remote education
13. Market research
14. Legal databases