Explain the Application of MIS in Airlines Industry?

Application of MIS in Airlines industry
The airlines move the people and the goods from one location to the other. In most of the cases – safely and also on time. The perceptions about the good service can include schedule, convenience, prices, seat comfort, meal quality, treatment by the crew and the ground staff, the facilities that are available at the airport etc.

The service goals can be –
i. One complaint per 1, 00,000 passengers.

ii. 95 % occupancy to conclude that the schedules are convenient.

iii. Through put time, check in to check out, is less than 10 minutes.

The Management Information Systems concentrate on the following data in order to make the managerial and the operative decisions to achieve the service goals.

a. Passenger information –
i. The type, Class and the purpose of travel.
ii. The socio – economic group.
iii. The duration of the stay at the destination.
iv. The food and the eating habits.
v. The language and the communication needs.
vi. The traffic flow between the towns, cities and the countries.
vii. The emerging/future pattern of travel.

b. Information on the aviation
Here Management Information Systems depends largely on the business and the operations research models and helps in solving the complex problem of the planning and control. The Management Information Systems helps in the perspective planning and the strategy formulations and hence ultimately supports the implementation of the plan framed for offering a distinct service.