Application of MIS in Banking
A bank acts as a place, where the financial services are offered, which may include provision for the retail banking, investment banking, personnel banking etc.

The factors which the customers consider before choosing a particular bank can be summarized as follows –
a. The ease of doing the business.
b. The quality of the personnel and the service.
c. The range of the financial services.

The following points should necessarily be addressed during the designing of an MIS for a bank –
a. Customer database
The factors which greatly influence the service expectations and the perceptions can be summarized as follows –
i. Customer
ii. Operator
iii. Range of the service which is being or is to be provided
iv. Class of the customers
v. Working hours

b. Service to the account holders
The Management Information Systems must give the following reports to the management:

i. The non moving account.
ii. The account with the balance more than say Rs. 50,000/-
iii. The account going down below the minimum balance.
iv. The routine payments not made.
v. The routine credits not arrived.
vi. The defaults on loan repayment.
vii. The delays on crediting cheques amounts.
viii. A sudden rise and fall in the account movement.

c. Service for business promotions
The Management Information Systems should lay a great stress on the collection of the data from the various sources, in order to analyze and conclude the future business strategy.

With the help of such information, banker is able to move out to talk to the customer and as a result of this; he is also able to get some type of business for the bank.

So it can be said that it is very important to have an in depth knowledge about the trend in the business industry.

Application of MIS in Airlines industry
The airlines move the people and the goods from one location to the other. In most of the cases – safely and also on time. The perceptions about the good service can include schedule, convenience, prices, seat comfort, meal quality, treatment by the crew and the ground staff, the facilities that are available at the airport etc.

The service goals can be –
i. One complaint per 1, 00,000 passengers.

ii. 95 % occupancy to conclude that the schedules are convenient.

iii. Through put time, check in to check out, is less than 10 minutes.

The Management Information Systems concentrate on the following data in order to make the managerial and the operative decisions to achieve the service goals.

a. Passenger information –
i. The type, Class and the purpose of travel.
ii. The socio – economic group.
iii. The duration of the stay at the destination.
iv. The food and the eating habits.
v. The language and the communication needs.
vi. The traffic flow between the towns, cities and the countries.
vii. The emerging/future pattern of travel.

b. Information on the aviation
Here Management Information Systems depends largely on the business and the operations research models and helps in solving the complex problem of the planning and control. The Management Information Systems helps in the perspective planning and the strategy formulations and hence ultimately supports the implementation of the plan framed for offering a distinct service.

Contemporary approaches to MIS
When an information system is being developed, much importance should be given to the structure of the organization, culture of the organization, etc. But along with these, especial attention should also be given to the technical side of MIS. The various contemporary approaches to MIS development can be summarized as

1. The Technical Approach
a) Based on the mathematical and the normative models.
b) Physical technology forms the back bone of such an approach.
c) Such an approach mainly finds much needed contributions from the disciplines like computer science, management science, operations research etc.
Continue Reading »

Prerequisites of MIS
1. Should give valid information.
2. Should be management information system.
3. Should support the decisions taken.
4. Should be a unified system.
5. Should not be a manipulated information system.
Continue Reading »

Role of MIS
1. Helps in quantitative as well as qualitative decision making process.
2. Helps in minimizing the element of surprise.
3. MIS helps decision maker to give a certain response, which may be either re – active or pro – active in nature.
4. Acts as a defensive mechanism as well as functions as a weapon for an offence.
5. Helps in creating a work culture based on information, in an organization.

Characteristics of MIS
MIS acts as a multi – disciplinary subject, depending heavily upon the various disciplines like management accounting, management science, organizational behavior, operations research, computer science etc. Nowadays MIS is totally based on the computers, but in the beginning it started with the electronic data processing, then it moved to the information systems, decision support systems, executive support systems etc.
Continue Reading »