Application of MIS in Hospitals

The front end applications –
a. Patient database –
i. Handling the queries on the existing patients and the patients treated and discharged.
ii. Queries can also come from the visitor, a doctor or other employees of the hospital.

b. Medical server database –
i. Name, address, telephones etc. of all medical staff.
ii. Hospitals, work times and the locations on the week days for the contact.
iii. Service centers like the laboratories, the blood banks, the especial clinics etc. in the town for providing the support services.

c. Resource planning and control –
i. An online query facility for answering the number of queries on the availability, scheduling and re – scheduling of the resources and the facilities.
ii. For judging the usage of the facilities and to put them in the proper use.

d. Medical case history database –
i. Knowledge database on the case history for the guidance and the research.
ii. Monitoring the effect of the drugs to judge the efficacy in terms of the patient’s response.
iii. Analyze the health care demand.

The back Office applications
a. Core applications are:-
i. Manpower and personnel planning.
ii. Payroll and employee related applications.
iii. Hospital billing and the recovery.
iv. An inventory control procurement, the planning and the control.
v. The expiry date management.
vi. Resource utilization and the analysis.
vii. Financial accounting.
viii. Capital budgeting and the expense control.
ix. Maintenance of the service facilities.

b. Critical control application –
i. Patients waiting time and the service cycle.
ii. Not using the critical resources.
iii. Stock outs of the critical drugs.
iv. Analysis of the delays in terms of the duration and the causes.
v. New trends in the service demands and the service performance in such cases.

Application of MIS in Banking
A bank acts as a place, where the financial services are offered, which may include provision for the retail banking, investment banking, personnel banking etc.

The factors which the customers consider before choosing a particular bank can be summarized as follows –
a. The ease of doing the business.
b. The quality of the personnel and the service.
c. The range of the financial services.

The following points should necessarily be addressed during the designing of an MIS for a bank –
a. Customer database
The factors which greatly influence the service expectations and the perceptions can be summarized as follows –
i. Customer
ii. Operator
iii. Range of the service which is being or is to be provided
iv. Class of the customers
v. Working hours

b. Service to the account holders
The Management Information Systems must give the following reports to the management:

i. The non moving account.
ii. The account with the balance more than say Rs. 50,000/-
iii. The account going down below the minimum balance.
iv. The routine payments not made.
v. The routine credits not arrived.
vi. The defaults on loan repayment.
vii. The delays on crediting cheques amounts.
viii. A sudden rise and fall in the account movement.

c. Service for business promotions
The Management Information Systems should lay a great stress on the collection of the data from the various sources, in order to analyze and conclude the future business strategy.

With the help of such information, banker is able to move out to talk to the customer and as a result of this; he is also able to get some type of business for the bank.

So it can be said that it is very important to have an in depth knowledge about the trend in the business industry.

Application of MIS in Airlines industry
The airlines move the people and the goods from one location to the other. In most of the cases – safely and also on time. The perceptions about the good service can include schedule, convenience, prices, seat comfort, meal quality, treatment by the crew and the ground staff, the facilities that are available at the airport etc.

The service goals can be –
i. One complaint per 1, 00,000 passengers.

ii. 95 % occupancy to conclude that the schedules are convenient.

iii. Through put time, check in to check out, is less than 10 minutes.

The Management Information Systems concentrate on the following data in order to make the managerial and the operative decisions to achieve the service goals.

a. Passenger information –
i. The type, Class and the purpose of travel.
ii. The socio – economic group.
iii. The duration of the stay at the destination.
iv. The food and the eating habits.
v. The language and the communication needs.
vi. The traffic flow between the towns, cities and the countries.
vii. The emerging/future pattern of travel.

b. Information on the aviation
Here Management Information Systems depends largely on the business and the operations research models and helps in solving the complex problem of the planning and control. The Management Information Systems helps in the perspective planning and the strategy formulations and hence ultimately supports the implementation of the plan framed for offering a distinct service.

Introduction
Whatever we do or perform in our day today life, which may include doing some work at the job or may be doing some work at the home, to do it in an efficient way and to obtain good results it is very necessary to plan every – thing so that one is prepared for the various activities involved in the process and is able to face any type of the problem that may arise during the process.

The management is very contingent to a situation then present but is also very performance oriented in a given situation. The main function of the management is to plan everything, which mainly includes the planning, the organizing, the staffing, the maintaining the control over the various things and also to maintain the coordination between the different departments. For the proper working of the management, it is very important to classify the various functions of the manager in the suitable groups of the activities. This step is very much logical in the nature as the managers can play a very defining role in the proper working of the management.

We can always learn from the past and at the same time we can also plan for the future, depending on the past and the present. But one major fact is that we can act or take any type of the action only in the present. The mistakes that have been committed in the past can be improved by taking various steps in the present. In the future we can only plan and think but cannot perform anything but when the time for the action comes, it becomes easy to understand everything and take any type of the action with more ease.

Very careful thinking and the planning is very essential, as it saves a lot of time and also the cost is brought down. Hence, the planning can be defined as the process of deciding the future course of the actions in terms of the time, the performance and the cost.

Significance of the Time
In the process of the planning, the importance of the time is very much critical in the nature and has been regarded as the most important criteria in the process of the planning, by the various system analysts. It is very important that we look into the future and then plan everything and get prepared and ready for the different types of the situations that may arise but one very important point to remember here is that whole the time we cannot and should not look into our future. We should look as far as we think it’s worthwhile to do something in the present to make such a future feasible in the nature.

The planning is not just to think about the future but it also involves the forecasting and the prejudging of the future and then forming some lines of the action. The more one thinks of the future, the more one is able to amend the present.

The words short term and the long term indicate the comparison of the time. The short run can be defined as a clear foreseeable future for which the definite actions can be taken but in the case of the long run, one can surely foresee but various definite actions cannot be taken like in the case of the short run. The above explained points are very important to be understood as the whole concept of the planning is largely based on these references.

The decisions that are taken in the short run can sometimes prove to be very inconsistent in the nature. With the longer run thinking, more stability creeps into the operations of the business but these decisions are also accompanied with more number of the risks of various things going wrong.

Factors leading to the failure of the planning
1. Inadequate preparation.
2. Lack of the study.
3. Lack of the vision mars planning efforts.
4. Becomes very haphazard when it is done for a certain group and when many plans are built based on the compromises.
5. Lack of clarity in the objectives and the goals.
6. Absence of the feedback.
7. Lack of the staff control.
8. Inadequacy in defining the various businesses.
9. Absence of the review.

Planning is generally done for the performance. The planning starts firstly from the stage of the dreaming, which mainly involves the time when one is working conceptually on an idea. For the implementation of such dreams, planning is a dire necessity.

The performance is a very action oriented concept involving the planning of the actions for the implementation. Certain objectives in the plans are kept in the mind and then it is made sure that the performance is made according to the various objectives.

The planning is a very purposeful activity and just dreaming is not enough for fulfilling the planning, the planning is very much needed for fulfilling these dreams. And after this, the implementation is also needed and then following this step with the process of the evaluation.

The evaluation of the process of the performance is very much necessary as it helps a lot to have an idea of the time, the cost and also the efforts that are being made. It is very important that the performance is very efficient and at the same time very effective in the nature. And for the achievement of such a performance, the performance should be according to a certain plan and should be at the least possible cost and the most important thing to remember here is that it should be able to fully satisfy the customers.