What is counselling?

Counselling is a process through which one person helps another in an understanding atmosphere through purposeful conversation.

In the organizational context, counselling refers to the discussion of the employee’s problems that usually have an emotional content in it. Counselling tries to establish a helping relationship in which the employee can express his feelings openly which in turn helps him in coping with new experiences and looking at their problems more objectively. The result is that the employees become capable of facing their problems with lesser anxiety and tension.

Counselling is a process that helps the employees in learning ways about solving their inter-personal emotional and decision problems. The counsellor take care that employees do not become dependent on them and instead become independent problem solvers. The aim of counselling is to bring about a change in the habits of a person and make them more satisfied with themselves.